General Terms and Conditions
1. Services
1.1 Relocation-SG (hereinafter referred to as "we," "the company," or "Relocation-SG") owns and operates the website. Our website provides a convenient platform for relocation and shipment services via the Internet (including through applications or software).
1.2 By using the website, you agree to be bound by the following terms and conditions. Please read these terms and conditions carefully.
1.3 We reserve the right to change these terms and conditions at any time without prior notice. The modified terms and conditions will take effect from the date of publication. Your continued use of our website and services signifies your acceptance of the latest version of these terms and conditions.
1.4 The meanings of certain terms used in these terms and conditions:
- "We" refers to the name or title of the person or company providing the relocation and shipment services.
- "You" refers to the individual or entity utilizing our services for relocation or shipment.
- "Content" refers to all text, images, logos, icons, photos, videos, or sounds, and the materials selected, displayed, or used on our website.
- "Services" refer to the relocation and shipment services that you request through our website.
- "Suppliers" refer to the service providers and partners involved in facilitating your relocation and shipment needs.
- "Website" refers to the Relocation-SG website (www.relocation-sg.com) and any related websites and mobile applications connected to it.
- "User Content" has the meaning assigned in Clause 11.1.
2. Registration
2.1 Registration is recommended but not mandatory to obtain a quotation via our website.
2.2 You declare to us and to all suppliers of services through our website that all requests you make will be made within your authority to enter into contracts.
2.3 In consideration of your use of our services, you agree to:
- Provide true, accurate, current, and complete information about yourself when filling out the registration form;
- Maintain and promptly update your registration information to ensure that it is true, accurate, current, and complete. If we have reasonable grounds to suspect that any information is untrue, inaccurate, not current, or incomplete, we have the right to suspend or terminate your registration.
3. Service Requests
3.1 We are responsible for managing the website, processing service requests, and completing the provision of relocation and shipment services requested through our website.
3.2 When you submit a request, it signifies that you are engaging our services at the specified rates. Once submitted, the request cannot be canceled, even if we have not yet accepted or confirmed your request.
3.3 We will confirm receipt of your request via email. This email will provide:
- Your requested details,
- Estimated costs,
- Our service scope,
- Estimated service timelines,
- Terms and conditions.
This communication indicates our acceptance of your request. You can track the status of your request online.
3.4 Our acceptance of your request will only cover the services specified in the confirmation and may not cover all services you inquired about. If this is the case, when we further issue an acceptance confirmation for the remaining services, your request for that part will be accepted.
3.5 We reserve the right to refuse or cancel any request at our sole discretion for any reason, including but not limited to:
- Inability to provide services to your specified location;
- Errors in the pricing of services due to human or computer error or incorrect information provided by suppliers.
4. Pricing and Payment
4.1 While we strive to display accurate pricing for our services on our website and applications, please note that all prices are estimates. The final price may vary based on several factors, and you should refer to our official quotation for confirmation.
4.2 If the price of the services is higher at the time we intend to accept your request than the price at which you submitted the request, we will contact you to see if you wish to proceed at the higher price or cancel.
4.3 For inquiries regarding payment methods, please contact our staff for more information. We accept various payment methods beyond those listed on our website.
4.4 Ownership of the services will not transfer to you until payment is received. By submitting a request, you authorize us to charge the amount of the services to the credit card you specified at the time we accept your request.
4.5 We use third-party payment services for online transactions. By submitting a request, you agree and accept that your credit card information will be collected, processed, and retained by us and the payment service provider, subject to their terms and conditions. You agree and accept that you bear any loss incurred during credit card transactions, and we shall not be liable for any loss in any circumstances.
5. Service Delivery
5.1 We provide services only to specified areas and may not deliver to remote locations or buildings without proper access. We reserve the right to refuse service at our sole discretion. You agree to coordinate with us for the delivery of services, and additional fees may apply if special arrangements are needed.
5.2 We will deliver the services through our staff or third-party providers to the location you provided. Once the services are delivered to the address you provided, they are considered delivered to you. If you fail to receive the services for any reason, you agree that we have the right to charge you additional fees or cancel your request without refund or compensation.
5.3 Unless otherwise specified, we will make all reasonable efforts to deliver services within a specified timeframe after accepting your request. We will contact you to arrange the first mutually agreed date or time to deliver the requested services.
5.4 Once the services are delivered, you will assume responsibility for the services provided. We will not be responsible for any issues arising after the services have been delivered.
5.5 Unless otherwise specified, each service delivery will incur a service fee.
6. Refunds or Changes
6.1 Unless otherwise specified, refunds are not accepted. Please read the specified refund policy before submitting a request.
6.2 If you make changes to service requests already submitted, you agree that we have the right to charge you additional fees due to the changes requested.
6.3 You agree that whether a refund or change is accepted is at our sole discretion.
7. Disclaimer and Limitation of Liability
7.1 We do not represent or guarantee that access to our website (including the use of mobile applications or software) or any part thereof will be uninterrupted, reliable, or free from faults.
7.2 We do not represent or guarantee that our website or any of its content will be accurate, complete, or reliable.
7.3 We do not represent or guarantee:
- That any service (whether provided by us or not) will be provided with due care and skill; or that any services will be satisfactory or fit for any particular purpose (even if that purpose has been communicated to us in advance).
7.4 You agree that no data transmission over the Internet can be guaranteed to be completely secure. While we strive to protect such data, we do not guarantee and cannot ensure the security of any data you transmit to us. Any data you transmit to us is at your own risk.
7.5 To the extent permitted by law, we exclude all liability to you for the following (whether arising in contract, tort, or otherwise and whether due to our negligence or not):
- Any technical, factual, textual, or printing inaccuracies, errors, or omissions in our website (including the use of applications or software) or any information contained therein;
- Failure to provide our website (or any part thereof), services;
- Any delay in providing, or failure to provide or make services available, or any negligence in providing services;
- Any services not being satisfactory or fit for their intended purpose; or any misrepresentation regarding our website or services.
7.6 Except as provided by law:
- We shall not be liable to you for any indirect or consequential loss, damage, or expense, including loss of profits, business, or goodwill arising from any issues you have notified us about, nor shall we be liable to you for any payment unless specified in these terms and conditions.
7.7 You agree that these limitations are reasonable given the nature of our website, especially since when you engage our services, you are entering into separate agreements with service providers each time.
7.8 The above exclusions do not affect any statutory rights that cannot be excluded. However, in such cases, our liability (to the extent permitted by law) shall be limited to the re-supply of services to you.
7.9 The above exclusions or limitations shall be interpreted as independent and severable provisions in these terms and conditions.
8. Warranties
8.1 You represent, warrant, and undertake that you will not:
- Use our website for any fraudulent or illegal purposes;
- Use our website to defame, insult, harass, stalk, threaten, or infringe the rights of others (including but not limited to the privacy or publicity rights of others);
- Interfere with or disrupt the operation of our website or the servers or networks used by our website; or violate any regulations, procedures, policies, or laws concerning networks;
- Transmit or distribute any harmful or invasive content or any viruses, worms, Trojan horses, or other computer code that may damage, interfere with, or monitor the operation or use of any hardware, software, or equipment;
- Reproduce, copy, sell, resell, or exploit any part of our website (including applications or software) for any commercial purpose;
- Modify, adapt, translate, reverse engineer, decompile, or disassemble any part of our website (including applications or software);
- Build or replicate any part of the website without our prior written consent;
- Create databases by systematically downloading and storing content, user content, or any website content; and infringe any copyrights, design rights, or intellectual property rights of services.
9. Content
9.1 All intellectual property rights in the content are owned, controlled, or licensed by us. Except for the rights granted to you under Clause 10.2, these terms do not grant you any rights or interests in the content, and we reserve all other rights.
9.2 Subject to these terms, you may use the content for your personal use only.
9.3 Unless you have obtained our explicit written consent or are expressly authorized by law, you shall not:
- Use the content for any commercial or non-personal purpose;
- Copy the content or transmit it to any other device or person; or reproduce, distribute, publicly communicate, revise, reformat, create derivative works from, or display the content.
9.4 You acknowledge and agree that if you violate any terms of this clause, we may, at our sole discretion, cease to supply you with any content.
9.5 We will take all reasonable commercial efforts to ensure the accuracy of the content, but we do not guarantee or represent (expressly or implicitly, statutorily or otherwise) the accuracy, quality, or completeness of the content or its suitability for any purpose, and we will not be liable in this regard. You also agree that advertisers bear full responsibility for the content of advertisements displayed on our website. The placement of such advertisements does not constitute our endorsement or approval of the advertisers' products, and each advertiser is solely responsible for any statements made in their advertisements. We shall not be liable for any loss you incur due to reliance on the accuracy of information contained on our website.
10. User-Generated Content
10.1 When you submit any user-generated content (including all text, files, images, photos, sounds, videos, or other materials) to our website (hereinafter referred to as "User Content"), you grant us a perpetual, irrevocable, non-exclusive, worldwide, transferable, sub-licensable, fully paid, royalty-free license to reproduce, distribute, publicly communicate, publicly perform, revise, create derivative works from, display, and otherwise use the User Content on the website (including but not limited to promoting and disseminating part or all of the website in any media form and through any media channels). Without limitation, the rights granted to us under this Clause 10.1 include the right to grant sublicenses to users of the website to use the User Content as permitted by the functionality of the website from time to time. You hereby waive and encourage the waiver of all moral rights in the User Content, regardless of whether such rights currently exist or may exist in the future anywhere in the world.
10.2 You represent, warrant, and covenant that:
- You have the legal right and authority to grant the license described in Clause 10.1;
- You are the owner of the User Content and/or have all necessary rights, consents, permissions, and licenses to grant the license described in Clause 10.1;
- The exercise of the license described in Clause 10.1 will not infringe upon any third-party intellectual property rights or other rights;
- If the User Content identifies any individual (whether by name, image, or otherwise), you have obtained all necessary consents and permissions from such individuals for us to use the User Content as described in Clause 10.1;
- The User Content does not include any material that may be illegal, defamatory, obscene, offensive, harmful to any individual, intended to harass any individual, or unsuitable for display on the website; and upon our request, you will provide us with written copies of any consents, permissions, and licenses you have obtained.
11. Indemnity
You agree to indemnify us and our directors, employees, and contractors against any claims, losses, damages, costs, expenses (including legal costs), or other liabilities arising from your breach of any of the representations, warranties, declarations, and agreements contained herein.
12. Linked Websites
Some links (including hyperlinks) in our website will lead you away from our website. Links are provided for your convenience only, and the inclusion of any link does not imply our endorsement or approval of the linked website, its operators, or its content. We are not responsible for the content of any website outside of our website.
13. Termination
13.1 If you violate any terms and conditions, we may immediately terminate your access to our website or registration.
13.2 Any rights accrued by either party as of the termination date shall remain enforceable after termination.
14. Intellectual Property
14.1 All intellectual property rights in the content, user content, designs, text, images, and other materials on our website, and their selection or arrangement, are owned, controlled, or licensed by us. Unauthorized use is strictly prohibited without prior written approval.
14.2 All trademarks, product names, and company names or logos in our website are the property of us or their respective owners. We have not granted approval for the use of any such trademarks, appearances, product names, company names, logos, or titles, and such use may constitute an infringement of the rights of the holders.
15. General Provisions
15.1 If representations and warranties in these terms are made to us and the service providers through our website, you acknowledge and agree that such representations and warranties are intended to grant rights to and benefit all relevant service providers, who may rely on and enforce the representations and warranties you have made.
15.2 We reserve the right to modify the content of the website (including the services we provide) and these terms and conditions at any time without notice. If these terms and conditions are changed, they will be published on the website, and your continued use of our website after any such changes indicates your acceptance of the revised terms and conditions. This right includes the right to change any documents that form part of these terms and conditions.
15.3 We have made every effort to clarify whether the prices of services offered on our website include any applicable taxes or duties. If the pricing is unclear in any circumstances, please be aware that you may be liable for taxes or duties imposed by suppliers or laws in addition to the price before submitting a request.
15.4 We take privacy issues seriously. Our privacy policy covers our use of any information you provide. By using our services, you agree that we may collect, store, and use your information in accordance with our privacy policy. You acknowledge and agree to be bound by the terms of our privacy policy.
15.5 We reserve the right to refuse users access to our website or any part thereof at our sole discretion without notice, and may refuse to provide our services to any user who violates these terms and conditions.
15.6 We shall not be liable to you for any breach of these terms and conditions, nor shall we be liable for any failure to provide or delay in providing our services through the website due to events or circumstances beyond our reasonable control.
15.7 If any provision of these terms and conditions is deemed invalid or unenforceable by a court of competent jurisdiction, it shall not affect the validity or enforceability of any other provisions, and the invalid provision shall be considered severable from these terms and conditions.
15.8 We may assign these terms and conditions or appoint any third party, including group companies, to provide services to you or perform any of our obligations under these terms and conditions.
15.9 You may not assign or otherwise deal with any of your rights and obligations under these terms and conditions in whole or in part without our written consent.
15.10 These terms and conditions constitute the entire agreement and understanding of the parties, superseding all prior oral or written agreements, understandings, or arrangements relating to these terms and conditions. No party shall rely on any agreements, understandings, or arrangements not set forth in these terms and conditions.
15.11 These terms and conditions are governed by the laws of Singapore. You agree to submit to the exclusive jurisdiction of the courts of Singapore.
Promotional Codes, Discount Codes, and Coupons
- The promotional codes, discount codes, and coupons we provide are only applicable to one-time service requests made through our website and are subject to terms and conditions.
- Promotional codes, discount codes, and coupons are non-refundable and cannot be exchanged for cash. Any remaining unused amounts will be voided.
- If your service request is canceled for any reason or qualifies for a refund, the promotional code, discount code, or coupon used in that request will be voided, and we are not required to refund or provide any compensation.
We reserve all rights to terminate or change the above promotions at any time without notice. In case of any disputes, our decision shall be final and conclusive. These terms and conditions constitute part of the general terms and conditions.
